General Booking Conditions
The present General Booking Conditions (hereafter General Conditions) will govern the commercial relationship that arises between ACCOMODATUM GESTION Y SERVICIOS SL and the user or customer for the contracting carried out through the forms that ACCOMODATUM GESTION Y SERVICIOS SL makes available on its https://www.singularstays.com.
Booking through the websites of ACCOMODATUM GESTION Y SERVICIOS SL will imply the express acceptance, by the customer or user of the pages, of these conditions, as well as the conditions of use established for the navigation of the user through the pages owned by ACCOMODATUM GESTION Y SERVICIOS SL.
These conditions will be applied without prejudice to the application of the legal norms on the matter that are applicable for each case.
The General Conditions of Contract regulate the distance selling relationship between ACCOMODATUM GESTION Y SERVICIOS SL and the user or customer, in accordance with the legal stipulations, especially, Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27 by which the consolidated text of the General Law for the Defense of Consumers and Users is modified, the current and applicable regulations on Personal Data Protection, Law 7/1996, of January 15 of Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.
ACCOMODATUM GESTION Y SERVICIOS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be carried out, through its websites, by any legally admissible form and will be of mandatory compliance during the time they are published on the web and until they are not validly modified by subsequent ones. However, ACCOMODATUM GESTION Y SERVICIOS SL reserves the right to apply, in certain cases, Particular Conditions of Contracting with preference to these General Conditions when it deems appropriate, announcing them in due time and form.
Information Prior to Booking
ACCOMODATUM GESTION Y SERVICIOS SL informs that the booking process through its web pages is detailed in the corresponding section for the formalization of the booking.
Likewise, ACCOMODATUM GESTION Y SERVICIOS SL informs that the user can have access to the conditions of use that it has on the same web.
By booking with ACCOMODATUM GESTION Y SERVICIOS SL through its website, the user or client expressly states to know, understand, and accept these conditions of use and the General Conditions. Similarly, the user declares to be of legal age and to have the legal capacity and to act necessary for accessing the websites of ACCOMODATUM GESTION Y SERVICIOS SL and contracting through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to transfer them to another.
Booking Operation
Offer of bookings and price reference.
In compliance with current regulations and, especially Law 34/2002 on services of the information society and electronic commerce, ACCOMODATUM GESTION Y SERVICIOS SL offers in the corresponding section for the formalization of the booking, information on all possible bookings, their features, and prices. However, ACCOMODATUM GESTION Y SERVICIOS SL reserves the right to withdraw, replace or change the offers that are offered to its customers through its website, by simply changing the content of the same. Thus, the products and/or services offered at each moment by the ACCOMODATUM GESTION Y SERVICIOS SL website will be governed by the General Conditions in force in each case. Likewise, the company will have the faculty to stop offering, without prior notice and at any time, access to the mentioned products and/or services.
Price indication.
Each possible booking offered will have its price indicated and whether or not it includes VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at any time except for typographical error. When the price is different for the reason mentioned above, ACCOMODATUM GESTION Y SERVICIOS SL will communicate it to the client, via e-mail, before proceeding with the charging of the booking.
Availability.
The availability of the offers offered by ACCOMODATUM GESTION Y SERVICIOS SL through its website may vary depending on customer demand. Despite the fact that ACCOMODATUM GESTION Y SERVICIOS SL updates the database periodically, the booking requested by the client could be complete at that time. In such a case, ACCOMODATUM GESTION Y SERVICIOS SL will send an e-mail to the client informing them of the impossibility of the availability of the offer.
Payment methods.
ACCOMODATUM GESTION Y SERVICIOS SL requests in the bookings through its website the details of a credit card, the holder of the booking, to guarantee the effectiveness of the same.
The customer will be able to pay the amount of their service opting for any of the following ways. During the purchase process, you must indicate your choice:
-VISA or MASTERCARD credit card
All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.
Likewise, the data on your credit card is entered directly on the bank’s page, on the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any ACCOMODATUM GESTION Y SERVICIOS SL server.
When paying with VISA or MASTERCARD card, the following data will always be requested: the card number, the expiry date, and a Validation Code that matches the last 3 digits of the number printed in italic on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and re-credit entries in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had been indeed made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will be obligated against ACCOMODATUM GESTION Y SERVICIOS SL to compensate for the damages caused as a result of such cancellation.
Booking cancellation.
In case of booking cancellation by the client, the cancellation will be free of charge up to 10 days before the booking, i.e., SingularStays will charge 1 night of the booking, 10 days before arrival. This penalty is detailed in the description of each accommodation and also in the booking confirmation email. The booking cancellation must be requested by email to [email protected]
Cancellations will always be communicated in writing, by e-mail.
In the event that, due to force majeure, the reserved apartment is not available, our company will offer accommodation with identical features. If no alternative could be offered, the booking will be canceled, and the amount paid as a booking fee will be refunded.
Booking Modification
Changes to bookings are always subject to availability and the maximum capacity of the specific property. In case the change involves an increase in the price of the booking, such increase must be paid.
In case the change involves a reduction in the price of the booking, for the refund of the amounts, it will be treated as a cancellation. To modify a booking, you must send an email to [email protected], attaching the copy of the email you received when confirming the booking.
